Help & Support

Shipping Information:

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We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 12-20 days from the date that it is placed. 

Verification:

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A confirmation email will be sent to you when the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing:

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It normally takes 2-5 business days for us to process your order. Please note that this does not include weekends and holidays.

Shipping:

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12-20 days from order date.

Returns/ Refunds:

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Please email us for questions regarding returning or refunding items, thanks!

Email : backcountrygear.outlet@gmail.com